Shipping policy

Shipping Policy

Chouinard Manufacturing LLC ships and delivers products using a variety of methods depending on the size, weight, quantity, destination, and nature of the order. Shipping methods may include parcel carriers, freight carriers, local delivery, or customer pickup.

Processing and Production Times

Many of our products are custom manufactured or made to order. Production and processing times vary based on the type of product, quantity, material availability, current production schedule, customer approvals, and other project requirements.

Any production, completion, shipping, or delivery date provided by Chouinard Manufacturing LLC is an estimate unless specifically guaranteed in writing.

Custom orders may not enter production until required deposits, files, drawings, specifications, artwork, or customer approvals have been received.

Changes requested after approval may affect production and shipping timelines.

Shipping Costs

Shipping charges may be calculated at checkout, included in a quote or invoice, or billed separately depending on the order.

Large, heavy, palletized, oversized, or commercial orders may require freight shipping. Freight charges may vary based on shipment size, weight, destination, access requirements, and carrier rates.

Any additional charges resulting from inaccurate delivery information, limited-access locations, residential delivery, liftgate service, redelivery, storage, inside delivery, or other special delivery requirements may be the responsibility of the customer.

Local Pickup

Local pickup may be available for certain orders at:

Chouinard Manufacturing LLC
760 McPherson Park Drive, Suite 103
Howell, MI 48843
United States

Customers will be notified when their order is ready for pickup.

Please do not arrive for pickup until Chouinard Manufacturing LLC has confirmed that the order is complete and ready.

Customers are responsible for providing an appropriate vehicle, trailer, equipment, straps, padding, or other materials necessary to safely transport their order unless otherwise agreed in writing.

Freight and Commercial Deliveries

Large commercial orders may be shipped on pallets or by freight carrier.

Customers are responsible for providing accurate delivery information and informing Chouinard Manufacturing LLC in advance of any special delivery requirements.

The customer is responsible for ensuring that the delivery location can safely and legally receive the shipment, including access for the carrier and any required unloading equipment.

Unless otherwise agreed in writing, unloading, forklift service, liftgate service, inside delivery, and placement of products are not included.

Shipping and Delivery Delays

We are not responsible for delays caused by shipping carriers, freight companies, suppliers, material shortages, weather, equipment failure, utility interruptions, labor disruptions, acts of government, customer changes, delayed approvals, or other circumstances outside our reasonable control.

Once an order has been transferred to the shipping or freight carrier, transit times are controlled by the carrier and are not guaranteed by Chouinard Manufacturing LLC.

Shipping Damage

Customers should inspect all shipments as soon as possible after delivery.

If there is visible damage to a shipment, please photograph the packaging and products before unpacking or discarding any materials.

For freight shipments, visible damage should be noted on the carrier's delivery receipt or bill of lading before the shipment is accepted whenever possible.

Please contact us as soon as reasonably possible if an order arrives damaged or incomplete so we can assist in determining the appropriate next steps.

Failure to document shipping damage may affect our ability to submit a claim with the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping and delivery information.

Additional shipping, redelivery, rerouting, storage, or handling charges caused by an incorrect or incomplete address or other customer-provided information may be charged to the customer.

International Shipping

International shipping may be available for certain orders on a case-by-case basis.

Customers are responsible for any applicable customs duties, tariffs, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise agreed in writing.

Chouinard Manufacturing LLC is not responsible for delays caused by customs processing.

Unclaimed or Delayed Pickup Orders

Completed orders should be picked up or accepted for delivery within a reasonable period after the customer is notified that the order is ready.

Orders left at our facility for an extended period may be subject to reasonable storage or handling charges.

Contact Us

If you have questions about shipping, freight, delivery, or pickup, contact us at:

Chouinard Manufacturing LLC
760 McPherson Park Drive, Suite 103
Howell, MI 48843
United States

Phone: (517) 518-8046
Email: admin@chouinardmanufacturing.com