Refund policy

RETURN AND REFUND POLICY

Most products and services provided by Chouinard Manufacturing LLC are custom-made, made-to-order, manufactured to customer specifications, or otherwise produced specifically for an individual customer or business. Because of this, we generally do not accept returns, exchanges, or cancellations once an order has entered production or costs have been incurred.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Custom products, CNC-machined parts, laser-engraved products, fabricated items, contract manufacturing work, wholesale orders, personalized products, customer-specific materials, and other made-to-order items are final sale unless otherwise agreed to in writing by Chouinard Manufacturing LLC.

Once materials have been ordered, programming or design work has been completed, production has begun, or other project costs have been incurred, amounts paid toward those costs may be non-refundable.

Approval of drawings, artwork, CAD files, dimensions, materials, finishes, proofs, samples, specifications, or other project details constitutes authorization for us to proceed based on the approved information.

Customers are responsible for reviewing all information carefully before providing approval.

CANCELLATIONS

Cancellation requests may be considered before production begins, but cancellation is not guaranteed.

If a project is canceled after Chouinard Manufacturing LLC has purchased materials, completed design or programming work, scheduled or performed production, or incurred other costs, the customer may be responsible for those costs and for work completed through the date of cancellation.

Any refundable amount, if applicable, will be determined based on the status of the project and costs already incurred.

DAMAGES, DEFECTS, AND ORDER ISSUES

Please inspect your order promptly after receiving or picking it up.

If you believe your order was damaged, manufactured incorrectly, materially differs from the approved specifications, or you received the wrong item, please contact us as soon as reasonably possible at:

admin@chouinardmanufacturing.com

Please include your name or business name, order or invoice information, a description of the issue, and photographs when applicable.

Chouinard Manufacturing LLC will review reported issues in good faith.

Depending on the circumstances, we may choose to repair, remake, replace, provide a credit, issue a partial or full refund, or offer another reasonable resolution.

The appropriate resolution, if any, will be determined by Chouinard Manufacturing LLC based on the specific circumstances, the approved project specifications, the nature of the issue, and applicable law.

Submitting a claim or reporting an issue does not automatically entitle the customer to a refund, replacement, remake, or other remedy.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

CUSTOMER-SUPPLIED FILES AND SPECIFICATIONS

Customers are responsible for the accuracy and completeness of files, drawings, dimensions, artwork, specifications, materials, quantities, and other information they provide or approve.

Chouinard Manufacturing LLC is not responsible for errors that result from incorrect, incomplete, or customer-approved information, except to the extent required by applicable law.

If we identify an apparent issue before production, we may contact the customer for clarification, but we are not responsible for independently verifying every customer-supplied dimension, design, file, specification, or intended use.

MATERIAL AND APPEARANCE VARIATIONS

Natural materials such as wood and bamboo may vary in grain, color, texture, pattern, appearance, and other characteristics.

Manufactured materials may also have normal variations and manufacturing tolerances.

Minor variations in color, finish, engraving, printing, dimensions, grain, texture, or appearance that are consistent with the material or manufacturing process are not considered defects.

Digital renderings, photographs, proofs, samples, and screen displays may not perfectly represent the final product.

NON-CUSTOM PRODUCTS

If Chouinard Manufacturing LLC sells a standard, non-custom product that is specifically identified as returnable, any return terms provided with that product or order will apply.

Unless a product is expressly identified as returnable, customers should not assume that a return will be accepted.

Items returned without prior authorization from Chouinard Manufacturing LLC may be refused.

SHIPPING DAMAGE

If an order arrives damaged in transit, please photograph the product, packaging, pallet, and any visible damage before disposing of packaging materials.

For freight shipments, visible damage should be noted on the carrier's delivery receipt or bill of lading whenever possible.

Shipping damage claims may require documentation in order for us to work with the carrier.

REFUNDS

Refunds are not guaranteed simply because a customer requests one.

If Chouinard Manufacturing LLC approves a refund, it will generally be issued to the original payment method unless another arrangement is agreed to.

Processing times after a refund is issued may vary depending on the bank, credit card company, or payment provider.

Any refund may be reduced by non-refundable costs already incurred for materials, design, programming, machining, labor, shipping, transaction fees where permitted, or other project-specific expenses.

CONTACT

Questions regarding returns, refunds, cancellations, or order issues should be directed to:

Chouinard Manufacturing LLC
760 McPherson Park Drive, Suite 103
Howell, MI 48843
United States

Phone: (517) 518-8046
Email: admin@chouinardmanufacturing.com